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Job Description
- Supervise and organize the Reception resources (Service Advisor, office supplies, computer system, etc.) to ensure availability for customer requirements.
- Issuing manual Gate Passes “if needed” and ensuring their correct distribution to facilitate the timely delivery of a customer’s outgoing vehicle.
- Ensure that all Job Cards, invoices, other supporting documents and records are filed in the designated manner after invoicing.
- Follow warranty policy, procedure and instructions
- Ensuring that S.A take proper care of a customer who has returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact process (corrective & preventive actions - customer complaints).
Job Requirements
- Education: B sc. Mechanical Engineering or equivalent.
- Certificates: MBA in business administration is preferred.
- Experience: 7 to 10 years in service operation in a reputable dealership of which 3 year should be in a Managerial capacity.
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