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Reservations Agent

Mohandessin, Giza
Posted 4 years ago
67Applicants for4 open positions
  • 39Viewed
  • 8In Consideration
  • 30Not Selected
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Job Details

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Job Description

  • Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
  • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
  • Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
  • Coordinate with the sales department and manage all communication for group bookings and maintain all calendars for the hotel and inform operation staff for the same.
  • Manage all incoming calls for the reservation department and ensure a response to all queries and maintain professional relationships and atmosphere at all times.
  • Develop and maintain professional relationships with all computer associates and supervise and inform a manager of all issues and coordinate with the call center to resolve the same.
  • Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
  • Manage all emails from guests and ensure the response and completion of all guest requests and evaluate all reservation logbook and provide an update on an everyday basis.
  • Ensure compliance to all security and safety standards on an everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and their availability.

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