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Director, Acceptance Development, ,MENA in Dubai, United Arab Emirates

Mastercard
Dubai, United Arab Emirates
Posted 4 years ago
41People have clicked1 open position
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Job Details

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Job Description

Major Responsibilities Include:

  • Construct the annual acceptance plans to achieve business performance on agreed metrics including GAV, Revenue, Acceptance footprint (metrics like new merchants, categories, terminals and quality, operational efficiency)
  • Own execution to deliver the annual acceptance plan for acceptance. Tracking and delivering on agreed acceptance agenda for the division by market
  • Establish and build relationships with broader Market Development team, as with other critical functions such as Country / Cluster Heads, Relationship managers, Customer Delivery, Marketing, Core Products, Digital Products and the Services organization to deliver on solutions
  • Be able to influence and drive a set of cross-functional teams to support the management of key MENA acquiring relationships both from a business development (e.g. acceptance growth and value add products) and operational perspective (e.g. rules, franchise, product delivery)
  • Facilitate and accelerate introduction of new acceptance players, business models and technologies into the MENA acquiring landscape
  • Building & developing the acceptance team to function as a high performance functional unit. Drive thought leadership, strategic thinking and business case frameworks – to support New Ways to Pay & New Places to Pay as well as driving consumer adoption.
  • Support key divisional acceptance initiatives that require multi-market coordination and collaboration (e.g. Contactless, Masterpass & Masterpass QR)
  • Proactively identify and address acceptance barriers and pain points – develop models and frameworks in order to create new solutions (e.g. Pricing, Franchise, Legal, Treasury) that can help to overcome acceptance friction
  • Drive partner engagement with key acquirers on the adoption and sell-in of Mastercard value add products.
  • Identify Alliance partners and channels/opportunities that provide the most appropriate basis for acceptance and revenue growth. Drive brand preference with key customer stakeholders including regulatory engagements as required.
  • Implement & track acceptance leads to execute on the Acceptance investment strategy
  • Develop and gather training tools and programs for acquirers. Lead ad-hoc research projects, special projects, customer workshops to drive business growth.
  • Provide expertise on all acquiring matters including development & delivery of key customer facing programs. Establish and strengthen Mastercard position in market as a thought-leader and dependable partner for ‘cashless’ payments
  • This role requires engagement with senior management including country, cluster, regional & functional leads including global colleagues.
  • Manage & lead a team of seven direct reports including coordinating performance and delivery under a matric reporting structure.

Job Requirements

Educational/Professional Experience Requirements

  • Proven expertise in the payments business with exposure to issuance, acceptance, acquirer & merchant issues, 15+ years of experience
  • Ability to work well in team environment and navigate through the global organization to develop, integrate & package the go to market product propositions
  • Commercial mindset with focus on customer and business orientation – able to quickly understand business requirements and translate them into potential business development opportunities for Mastercard
  • Numerical abilities & financial acumen, comfort in working with numbers, P&L, developing business case models.
  • Negotiation Skills and Presentation/Proposal skills with demonstrated success in organizing customer facing events, concept selling and delivering sales pitches.
  • Sales strategy development, execution, and account management. Proven track record of sales success
  • Ability to influence people, build and grow relationships
  • Embraces digital and understands the importance for future growth
  • Bachelor’s degree required. Advanced / Master’s degree preferred

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