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Job Description
- Conduct remote or face to face Audit meetings with the customers to ensure utilization of modules and verify the current implementation.
- Providing report with the audited issues and recommendations after every Audit process.
- Follow up with the service delivery team to ensure that all issues are solved successfully.
- Audit internally on the outsourcing activities to ensure the efficiency and accuracy.
- Audit on all new projects’ phases to ensure that the implementation is done as per customer business needs and based on HITS best practices.
- Review support cases periodically through CRM to ensure that the service delivery team is taken into consideration the QC standards while solving any case
- Provide mentoring and support to department colleagues through sessions to comply with the standards.
- Evaluating the standards periodically and apply amendments if needed.
- Preparing statistical reports to view the enhancement curve and make improvement plan.
Job Requirements
- Fresh graduate up to 2 years of experience.
- Proven experience as a Quality Control Auditor or any relevant role.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to multi-task.
- Excellent time management skills and the ability to prioritize work.
- Attention to detail and problem-solving skills.
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