Browse Jobs
For Employers
Post JobLog inGet Started

Retail Customer Service Executive (October)

Aramex International
6th of October, Giza
Posted 4 years ago
262Applicants for1 open position
  • 72Viewed
  • 4In Consideration
  • 21Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Attend to all walk in customers’ needs promptly
  • Serve Walk-in customers and provide full information and advice.
  • Manage and meet customer expectations
  • Sustain high customer satisfactory service level
  • Provide excellent customer service for cash clients as per Aramex CS standards
  • Sell cash shipments.
  • Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
  • To contact four cash customers per day (leakage or none-active customers).
  • Promote Aramex campaigns for customers
  • Ensure outlet customer satisfaction at all times
  • Handle relevant GCS cases, follow up and close all requests.
  • Handle SRN for outbound team.
  • Handle all passports cases by cash team and other teams.
  • Handle all cash customers requesting various Aramex products
  • Process and prepare cash shipments for shipping
  • Handle all outstanding reports and close the related cases on daily basis.
  • Close pending cases on a timely manner.
  • Pass the outlet customer service audits.
  • Adhere to company HSSE, compliance and sustainability corporate policies.
  • Ensure timely resolution of customer complains to retain customers
  • Ensure using the up to date cash rates.
  • Contribute to meeting the annual/quarterly cash targets.

Job Requirements

  • Bachelor's degree Holder( Business Administration or Equivalent )
  • Fluent English & Arabic Language
  • Excellent Communication Skills
  • Excellent Problem Solving Skills
  • Eager to Learn
  • Team Player
  • Customer Oriented
  • 0-1 Years Experience in Customer Service Role

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportRetail Customer Service Executive (Octob...