Operations Manager - Consumer
Informa -
Dubai, United Arab EmiratesPosted 4 years ago170People have clicked1 open position
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Job Description
Operational Duties
- Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
- Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
- Responsibility for successful show management and technical delivery of several events throughout the year including features & fully undertaking all related tasks.
- Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
- Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
- Implementation of internal and external Service Level Agreements on all allocated events.
- Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA.
- Oversee production and delivery of the show exhibitor manual
- Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
- Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
- Compile post event reports and KPI analysis
- In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
- Perform any other duties commensurate with the grade and level of responsibility.
Management
- Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
- Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.
- Work with colleagues to achieve best practice in terms of operational planning and management.
Compliance / legal / H&S / Sustainability
- Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
- Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning
- Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
- Work with H&S team on remedial measures where necessary
- Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives
Job Requirements
BACKGROUND KNOWLEDGE, SKILLS & EXPERIENCE
Essential
- Must have independently and successfully managed operations on events to a consistently high standard.
- You will possess a good working knowledge of the exhibition industry & venues as well as a Strong existing network of high-quality suppliers to the exhibition industry
- A proven ability to work to tight deadlines, with attention to detail under pressure on multiple shows at once is a pre requisite.
- Ability to anticipate problems and/or put contingency plans in place
- Excellent interpersonal skills and the ability to inspire and motivate others.
- Great communication skills – being able to liaise with all Operations team members as well as working with Event Director level within event teams
- Strong organisational and administrative skills
- Flexibility and adaptability
- Effective communication skills
- Computer literate and proficient in the use of commonly used business software
- Effective verbal and written English communication skills
- Willingness to travel
Desirable
- Experience of managing, supporting & developing individuals and / or line reports
- IOSH Managing Safety Certificate
- Additional Languages
Behavioural competencies
- Positive attitude and open minded; ability to listen to others views and opinions
- Team player; good humoured
- Act with integrity
- Professional customer focused attitude; ability to stay calm and patient under pressure
- Forward thinking, flexible and able to trouble shoot
- Ability to work in a multicultural environment and respectful of other cultures
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