Job Details
Skills And Tools:
Job Description
Essential Responsibilities
Responsible for the profitability and customer satisfaction for assigned contracts. Provide both service agreement, and time and material program management. Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams. Function as liaison between internal organizations and customers for assigned contracts. Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan for the own function the basis of the framework of the strategic plan for the whole unit. Presents projects plans, technical roadmaps, risks and recommendations to senior business leaders (EB and SEB) within technical space and occasionally to senior leaders in partner technical teams. Important business unit clients. Complex processes requiring involvement of many stakeholders both at the client side.
Role Summary/Purpose
All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews.
Job Requirements
Qualifications/Requirements
Bachelor's degree from an accredited university or college. Minimum of 5 additional years of experience in Customer Contract Management.
Desired Characteristics
Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.