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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, over the phone or remotely.
- Maintain the daily performance of computer systems.
- Walk employees through the problem-solving process.
- Install, modify, and repair computer hardware and software issues.
- Run diagnostic programs to resolve problems.
- Install computer peripherals for users.
- Respond to email messages for employees seeking help.
- Follow up with customers to ensure issue has been resolved.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Job Requirements
- Bachelor of Computer Science, Electronics Engineering or equivalent
- PCs, Software and Hardware diagnoses skills is a must
- Basic network troubleshooting is a must
- Males Preferred
- Microsoft Office skills (Outlook, Word, Excel…) is a must
- Preferable to have the following courses (CCNA, A+, MCSA or MCSE)
- Ability to work under pressure
- Shifts basis might be possible
