Job Details
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Job Description
The Role
In this role you will have responsibility for:
- Linking Operations to MC and ensure successful integration with the MC
- Be the primary contact for all MC business strategies impacting Operations, e.g. Authorised Generics/ Second Brands.MC needs are represented to GSPs (Global Supply Planner) and APs (Asset Planner) for all product supply related initiatives and opportunities
- Represent both the MC and global/regional Operations for initiatives around business development, labelling, product security, packaging and supply chain innovation, asset strategy and other improvement initiatives.
- Support all relevant MC balanced scorecard strategies and priorities
- Ensure there is MC/Operations transparency on issues, challenges and opportunities, including FMC improvements.
- Be involved in Operations strategies related to product enhancements and improvements are represented, e.g. packaging initiatives, product security, asset strategy, etc. and closely work with the local operation site.
The MCAM develops strong business links, relationships and influence with the Marketing Company at many levels (Brand Manager Marketing / Finance / Regulatory Director / CFO/ Marketing Company President).
Customer Service Level agreements with Commercial are set and reviewed annually
Demand Management:
- You will be driving the demand planning process in the markets together with the demand planners.
- You will play a key role within all four principles of demand management through the -12 months from Launch to 3-5 year planning horizon.
- Ensure demand volumes are understood and validated, and there is recognition of when they need to be challenged
- Ensure there is appropriate market intelligence related to demand volumes communicated through the monthly planning cycle
- support the Demand Planner on highlighting step changes / major deviations to the volumes, coupled with the market intelligence, and there is collaboration with GSP/AP to ensure proper planning
- Partner with MC stakeholders regarding development of new product launch volumes, pipeline fill, asset change and product discontinuation volume management, etc.
- Drive improvements to forecast quality performance via collaboration with the MC
- Represent Operations on key supply related Marketing Company projects
- Responsible for supporting the NPI process as outlined in the IBP Guidelines
- Lead the range rationalization and optimization process on behalf of the MC
Customer Service:
- Agree appropriate Customer Service Levels by product and segment, in collaboration with GSPs, APs, MCs whilst Operations’ strategies for inventory targets and COGs objectives are balanced and supported
- Execute responsibilities in the Supply Chain Monitor process for stock out management and reporting
Volume-based inventory targets for CMI & VMI products are established, in collaboration with GSPs and APs. - Appropriate actions are agreed where demand and supply cannot be balanced, in collaboration with GSPs and APs – these are subsequently communicated to and managed with the MC, and where necessary demand is managed
Job Requirements
- Degree or equivalent professional qualification - equivalent experience will be taken into consideration
- Extensive supply chain professional, either in manufacturing or sales and marketing environment
- Excellent communication skills
- A passion for customer service.
- Skilled at working collaboratively with customers and stakeholders
- Ability to liaise influence and direct others through their relationships.
- Experience across the broader supply chain e.g. planning, distribution, customer management or QA.
- Confident in making effective decisions despite uncertainty
