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Job Description
POSITION SUMMARY
DCIM Field Services Engineer will be engaged in implementation, identifying, analyzing and resolving complex solutions relating to Schneider data center infrastructure management (DCIM). DCIM Field Services Engineer will successfully manage Schneider software implementations, system integration, and database population. Onsite technical support and training is often vital to success, yet an effective ability to support via remote tools is mandatory.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities include:
- Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
- Setup and configure Schneider DCIM(DCE & DCO) suite including all module
- Articulate to a internal and client project team the necessary steps/pre-requisite required to complete a statement of work.
- Building out and documenting project tasks in Project documentation
- Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
- Perform onsite and remote troubleshooting of Schneider DCIM suite
- Develop and enhance documentation to enrich a customer’s experience.
- Participate in the technical review process for product enhancements.
- Host training session for clients and partners to maintain up-to-date knowledge of DCIM software suite whenever required.
Job Requirements
REQUIREMENTS/QUALIFICATIONS
- Associates/Bachelors degree in a technical discipline or equivalent experience.
- One to Three years experience providing DCIM customer support for complex technical solutions in a data center environment.
- Demonstrated experience in managing complex customer issues.
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
- Demonstrated basic technical knowledge of:
- Data center IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.)
- Data center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)
- Structured cabling components and concepts (patch panels, fiber, copper)
- Data center facilities components (UPS, PDUs, single and 3 Phase Power, CCU)
- VMware vSphere ESX/ESXi VM configuration/control
- Windows XP / Windows 7/ Windows 10
- MS Excel xls/csv file creation
- Editing and working with AutoCAD and Visio drawings
- Data center surveys and audits
- Ability to work flexible hours with travel up to 50% required, some globally.
- Accountability and the ability to adapt/multi-task/manage changing priorities.
- Self-motivated, ability to learn and apply new skills quickly
- Good English oral & written communication and interpersonal skills required.
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