Customer Service Specialist
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- 5In Consideration
- 9Not Selected
Job Details
Skills And Tools:
Job Description
Position Overview
About the KHEBRAT Customer Success Specialist: We are a fun, driven and successful company. This position sole focus is delighting and retaining our Autodesk Customers. We do this by ensuring our customers are successfully using their Autodesk software and deriving the maximum benefit from their Autodesk investment and… come back for more! This position will manages all the post sales on-boarding activities; creating adoption and success plans, increasing customer usage and ultimately, manage the renewal of the products. We are a business-critical company: 3 years ago, Autodesk began business transformation move from a perpetual license software company to a Subscription as a Service (SaaS) company. As a SaaS company, renewals are vital. Autodesk depends on our team to drive and grow renewals revenue and retain customers. Our team drives a lot of revenue and is essential to Autodesk’s success.
Job Responsibilities
- Handle all assigned incoming Autodesk activation/onboarding requests.
- Contact customers by Email/Phone to organize a remote activation meeting.
- Document policies and procedures based on expertise in specific job areas.
- Work with programs team to document best practices and workflow, including updating of internal work instructions.
- Promotes overall customer satisfaction, product adoption, retention, and renewals.
- Be the primary driver for customer renewals by engaging customers to drive usage and adoption of our solutions in the onboard, adopt and renew space.
- Responsible to drive and close renewals within assigned opportunities.
- Document all customer opportunities and customer activity
- Ensure subscriber health / Monitoring, usage data, health indicators, renewal dates.
- Assisting “at-risk customers” with product adoption and problem solving.
- Translating business challenges into growth opportunities into strategies for success.
- Providing or scheduling activation and/or product training.
- Identifying opportunities to expand relationships.
- Delivering accurate forecasts weekly to ensure our success against plans and targets.
Job Requirements
The Ideal Candidate
- You have previous experience in a software (SaaS) sales, renewals or customer success position
- Experience driving [software] user adoption and/or renewals
- You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
- Have a collaborative and consultative work style, the ability to thrive in a high volume, highly dynamic work environment and love being in a customer facing role
- You are seeking a great company culture with career advancement opportunities
- You are goal oriented and have previous success in a technology sales position
- You have the ability and experience to contribute thought leadership and best practices to our team
Personal Requirements
- Familiarity with AEC (Architect, Engineering or Construction) Industry
- Work experience on a professional inside-sales, customer success, and/or renewals team
- Excellent interpersonal and communication skills, including writing and presenting. Strong phone skills and presence required
- Previous customer facing experience required
- Experience with CRM Software preferred
- Bachelor’s degree in business or a related discipline.
- Proficiency in Microsoft Word, Excel, PowerPoint and Outlook is a must.
- Very Good Command of English.
- Flexibility to work extra hours, remotely, or weekends when required.
- Flexibility to travel inside or outside Egypt. Flexibility to work under pressure and in different environment.
- Problems solving skills.
- Excellent time management skills and the ability to prioritize work.
- Good research skills and attention to detail.
- Accept challenges and able to meet deadlines.
- Desire to be proactive and create a positive experience for others.
- This job is often privy to confidential information and as such, requires discretion and diplomacy.
