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Social Media Support Agent

Schneider Electric
Cairo, Egypt
Posted 4 years ago
190People have clicked1 open position
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Job Details

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Job Description

Mission:

Schneider Electric is seeking a Social media Support agent who is capable to assist all our customers interactions on social media.

Responsibilities

  • Support all interactions of customers on official social media pages.
  • Collaborate with Marketing, Sales and Product Development teams through a monthly meeting with all BUs sponsors for MPP “monthly posting plan”.
  • Stay up to date with the latest social media best practices and technologies
  • Review perquisites for any new post / campaign
  • Define most important social media KPIs
  • Manage and oversee social media content
  • Work with 3rd party agencies to ensure content is informative and appealing
  • Monitor SEO and user engagement and suggest content optimization
  • Content writing
  • Update FAQ template for backup usages
  • Call customers to explore potential opportunities
  • Support onsite events

Job Requirements

Education: BSc degree in Marketing or Mass-communication (Engineering as well is accepted to apply)

Experience: 1- 3 years of experience as a Social Media Specialist or similar role

Skills:

  • Using social media for brand awareness and impressions
  • Team player
  • Great interpersonal and communication skills
  • Good time-management skills
  • Critical thinker and problem-solving skills
  • Excellent multitasking skills
  • Good understanding of social media KPIs
  • Experience with doing audience and buyer persona research
  • Understanding of SEO and web traffic metrics
  • Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices

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