Customer Support Associate

Olife -
Mokattam, CairoPosted 3 years ago

89Applicants for7 open positions

Job Details

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Identify and assess customers’ needs to achieve satisfaction
Reply to customers’ inquiries through phone, chat, and email
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Build sustainable relationships and trust with customer accounts through open and interactive communication
Establish strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
Create strong relationships with team members, and provide flexible and prompt support at all times

Minimum experience of 3 years in customer service
Strong English (Oral/written)
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
Ability to manage difficult customer situations and to respond quickly to the needs of the customer, deliver feedback to improve service, and respond to requests for service/assistance