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IT Help-Desk Specialist

Sega_m
10th of Ramadan City, Cairo
Posted 4 years ago
133Applicants for1 open position
  • 7Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Provide hardware, software and all front-end technical support for internal users.
  • Troubleshoot and resolve hardware and software applications in multiple operating system environments
  • Respond to and resolve helpdesk via telephony, email, ticket portal emails, calls and voicemails in a timely manner
  • Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines
  • Set up new desktops and laptops with necessary business applications.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Set up user accounts, permissions, mailboxes, groups, Users applications, and other server administration items
  • Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
  • Configure and remotely support mobile devices such as mobile devices.
  • Perform routine and preventative maintenance on printers, copiers, fax machines, scanners, and other equipment
  • Maintain positive and effective working relationships with numerous departments and employees
  • Testing new technology and organizing cables and testing the passive network install, maintenance and testing security cam
  • Suggest new work processes to maintain a smooth workflow

Job Requirements

Requirements

  • Bachelor from a reputable university.
  • Age: from 23 to 30 years old
  • Good to Very Good command of English language
  • Experience: 2+ years in IT help-desk is a MUST
  • High-level knowledge of Microsoft Windows, Office and IOSPC hardware equipment set-up and utilization (Cameras, printers, scanners, modems, network cards)
  • Mid-Level Knowledge of Microsoft Active Directory
  • Males ONLY can apply
  • Military service shall be exempted/completed
  • Flexible to meet extra working hours and a strong ability to handle the pressure
  • Hard-worker, willing to learn and proactive.
  • Analytical, problem-solving skills and effective time management.
  • Demonstrated ability to multi-task, prioritize and re-prioritize as necessary.
  • Strong Communication skills
  • Preferably be a resident of the tenth city of Ramadan or nearby areas
  • Ability to solve inquiries remotely for our branches/booths/offices outside the company premises or personally if necessary
  • Ability to lift and transport moderately heavy objects, such as computers and peripherals.

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