Senior Advisor, Account Services Management
Dell EMC -
Riyadh, Saudi ArabiaPosted 4 years ago39People have clicked1 open position
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Job Description
- Ensures contractual service support requirements are understood and managed.
- Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
- Presents operational and service level reports and explains service level support available to internal or external customers.
- Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
- Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
- Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.
- Provides point of contact for process related questions or issues and facilitates process related meetings.
Job Requirements
- Excellent Communication Skills
- Experience working with large organizations
- Customer Success, or Service Account Management experience
- Presentation skills
- Escalation experience