Job Details
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Job Description
About the Job:
- We're changing how group transportation in developing countries is done and you will be a big part of it. You need to be passionate about technology and about directly touching people's lives on a daily basis.
- Through our B2B platform, hundreds of thousands of passengers are using our products every month. We are now taking the next step to serve millions.
- Eazy Mobility's culture is all about collaboration. We demand that everyone should contribute new ideas, add to our knowledge base and learn from the others along the way. We also offer flexible hours.
Duties & Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone and on-site.
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of maintenance support.
- Provide accurate information on all the solved and u unsolved problems to the line support.
- Identify and suggest possible improvements in software and hardware maintenance support procedures.
- Resolve problems with networks and other systems
- Diagnose system errors and other issues
- Follow up with customers to ensure full resolution of issues.
- Run reports to analyze common complaints and problems and report them to the direct manager.
- Install or change the software to fix issues.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
Job Requirements
- Bachelor's degree in computer science, MIS, Information Systems or related field.
- Fundamental knowledge of computer systems, hardware, and software.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- An openness to learning new technologies.
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Preferable proven solid experience in hardware and software maintenance.
- Ability to work on a shift basis
- Ability to work under stress.
- Electricity Fundamentals' basic knowledge.
- Fresh grads are welcome to apply.
- Ability and Flexibility to work in field and sites (Out of office)
- Work Locations: 10th of Ramadan - 6th of October - Maadi - Nasr City - Heliopolis - Shobra - Sherouk - Giza.
