Job Details
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Job Description
Key Accountabilities:
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regard to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Use job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisors, and managers.
Job Requirements
Qualifications:
- Language proficiency: C1
- Advanced excel knowledge.
- Speed in typing is required.