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International Account Advisor - Italian Speaker

_VOIS Egypt
Maadi, Cairo
Posted 4 years ago
131Applicants for7 open positions
  • 76Viewed
  • 0In Consideration
  • 14Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Key Accountabilities:

  • Own and manage the client relationship: resolving calls efficiently and effectively.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Be proactive in regard to the improvement of processes and procedures.
  • Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Use job tools (telephone and computer) effectively.
  • Meeting service level in handling all transactions measured through productivity reports.
  • Accuracy in handling all assigned tasks.
  • Attendance and punctuality.
  • Maintain professional work relationships with colleagues, supervisors, and managers.

Job Requirements

Qualifications:

  • Language proficiency: C1
  • Advanced excel knowledge.
  • Speed in typing is required.

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