Browse Jobs
For Employers
Post JobLog inGet Started

Senior Engineer, Technical Support (Data Domain)

Dell EMC
Cairo, Egypt
Posted 4 years ago
20People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Assist customers with standard backup software integration with Data Domain Products.
  • Obtain data from customers to get a thorough understanding of customer requirements and problems.
  • Interface with customers via e-mail, phone and/or WebEx.
  • Analyze logs and core files as needed to work towards resolution of customer issues.
  • Work with 3rd party service providers in the process of analyzing and resolving customer issues.
  • Generate problem reports in Bugzilla to coordinate with engineering to obtain quick resolutions for customer related issues.
  • Answer live incoming phone calls and respond to e-mails to troubleshoot, manage, collaborate and resolve customer problems related to the Data Domain product family.
  • Create content for the knowledge base through accurate case documentation.

Job Requirements

Technical Competency:

  • Linux/Unix Systems Administration is critical
  • Linux/Unix Internals is a plus
  • Core analysis kernel/application
  • C-programming
  • Knowledge of storage subsystem arrays
  • Ability to collect and analyze core file dumps.

Skills Required:

  • Excellent oral and written communication.
  • Strong interpersonal and problem-solving skills.
  • Ability to create clearly documented bug reports as needed.
  • Ability to read and understand technical bug reports.
  • Self-starter with ability to learn quickly and operate in a fast paced environment.
  • Ability to identify root cause of an issue (isolate in source code) and write or assist in writing of RCA documents

Experience Required

5+ years Technical Support experience (Backup, Storage environment preferred)

Featured Jobs

Similar Jobs

Search other opportunities
JobsIT/Software DevelopmentSenior Engineer, Technical Support (Data...