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Job Description
Client Relationship:
- Strive to “delight” the Client in all aspects of service delivery.
- Operation to discuss ongoing service delivery and forward planning.
- Address complaints, manage client communications and solve problems.
- Proactively prevent and resolve issues in a service-oriented manner.
- Work with Client and Manager to develop and implement improved/new processes that improve.
- Service to the client and /or reduce cost.
Site Operations Management, business continuity, and Compliance:
- Deliver services as defined in the relevant Schedules of the Master Plan; ensuring the implementation and compliance with Best Practice procedures
- Perform periodic property inspections and review vendor services.
- Ensure no outages / business disruption due to PPM or reactive maintenance.
- Report critical & key performance measurements & achieve targets. Complete all required audits and CSA’S - monthly/quarterly/annual reporting and management reports as required
- Prepare and maintain all property administrative procedures, records, etc., in accordance with company and industry standard policy, in particular, property emergency procedures, vendor assignment instructions, service records, logbooks.
- Prepare and follow-up on action plans resulting from assessments and/or audits and ensure necessary funds are incorporated into budget-planning as well as a 3-yearly capital planning process.
- Participate in out-of-hours, stand-by, and call-out procedures as required
- Ensure adherence and 100% compliance to Procter & Gamble Engineering KPI’s & SLA’s, assist all Technical Staff on site and Authorized Persons on technical matters.
- Understand all aspects of any lease/licenses that may impact the operation of the property.
- Keep Site Facilities Manager informed of all activities and especially events that will impact the client.
- Assist SFM in ad hoc duties for the effective facilities management of the sites.
- Work in collaboration with all peer Operation managers (be an active part of knowledge transfer within and across accounts policies
- Become a subject-matter-expert in at least one technical area to support colleagues both on the account and across EMEA with the specific
Health and Safety Management.
- Be a site safety contact Ensure that the site meets all legal and Client required HS&E regulations Ensure that all JLL staff are working in compliance with HS&E regulations Carry out supervisory responsibilities in accordance with client/JLL policies and applicable laws, particularly EH&S.
Contracts Management.
- Ensure that all contracts at the site are delivering the required service at the correct cost.
- Develop and monitor the performance of local service providers.
- Support work with Regional and Global Sourcing to implement Regional/Global sourcing strategies.
People Management.
- Provide leadership within the site FM team.
- Mentor & enable the training & development of team members underline management
- Participate and help develop an environment conducive to good teamwork and cooperation among colleagues
- Direct a team of Electrical, Mechanical and preventative Maintenance technicians during the execution of both preventative and reactive technical interventions.
- Plan, assign and direct work of facilities staff and contractors providing services at the property
Job Requirements
- Engineering knowledge /background is preferable
- Minimum of 5 years of experience in Facilities Management
- Ability to deal with people from different cultures.
- Project management experience is preferred
- Experience in a multinational is highly preferred
- Team management experience.
- Be commercially aware and have a sound knowledge of cost controls and daily financial planning.
- Knowledge of health and safety procedures and precautions.
- Be aware of developments in the local legislation.
