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Manager, Sales Operations

Dell EMC
Cairo, Egypt
Posted 4 years ago
111People have clicked1 open position
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Job Details

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Job Description

  • Direct the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group.
  • Manage the hiring, staffing, training, and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Focus on influencing and delivering a positive customer experience according to RSA standards and vision.
  • Improve sales processes and operational effectiveness.
  • Interact with cross-functional groups to solve business and customer issues.
  • Analyze and determine the best use of resources ability to stand up/roll out new services.
  • Help define service, create/enforce SLAs and define key skill set requirements.
  • Provide guidance and strategy on customer or order problems and deliver solutions.
  • Manage business level metrics.

Job Requirements

Essential Requirements:

  • Bachelor’s degree or equivalent.
  • 5+ years of relevant experience
  • Preferably 3+ years of managerial/leadership experience.
  • Cross-Functional skill and ability to work in a diversified environment.
  • US Based working hours.

Desirable Requirements:

  • Partner/vendor management experience.
  • Strong knowledge of Six Sigma/LEAN (industry) activity.
  • Strong knowledge of Business Process Improvement.
  • Strong knowledge of Microsoft Office tools.
  • PMP/Prince knowledge or certification.

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