Technical Writer Advisor
Dell EMC -
Cairo, EgyptPosted 4 years ago9People have clicked1 open position
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Job Description
Key Responsibilities
- Writes edit structure and develops new modules for software or hardware with advanced level of complex features or components.
- Facilitates the creation and owns the delivery of internal and external customer documentation, which may include roadmaps, training documentation, support knowledge base articles, newsletters, etc.
- Collaborates with Product Managers, Engineering, and other stakeholders to align deliverables across the overall Live Optics portfolio.
- Produces products that conform to the company documentation and quality assurance standards.
- Recommends formats responsive to technical and customer requirements.
- Develops a solid working knowledge of technical domain and product content.
- Moderate level of complex work without daily direction by management.
- Ability to manage multiple projects that are relatively complex in scope.
- May train and coach lower level team members.
- Performs as a project lead within the department and communicates status of deliverables to stakeholders and leadership.
Job Requirements
Essential Requirements
- Typically 4-6 years related professional experience with a Bachelor’s degree; 2-4 years with a Graduate degree; or equivalent experience
- Has thorough understanding and knowledge of technical writing and editing.
- Has a thorough knowledge and understanding of computer technology (internal components/hardware) and is able to learn new technical concepts quickly.
- Exhibits superior knowledge of grammar, spelling, and punctuation.
- Understands the need to set multiple priorities and goals and manage work independently.
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
- Exhibits strong communication and interpersonal skills.
- Understands goals and strategies necessary for achieving high standards while still meeting deadlines and keeping costs down.
- Dedicated to meeting the expectations and requirements of internal and external customers.
Desirable Requirements
- Understanding of Enterprise products and data center technology: Server, Virtualization, Storage, Workloads, Data Protection, Performance, etc.
- Commercial or Enterprise Technical Sales experience
- Society for Technical Communication (STC) certification or similar coursework
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