Browse Jobs
For Employers
Post JobLog inGet Started

Technical Support Engineer 2 - VxRail

Dell EMC
Cairo, Egypt
Posted 4 years ago
33People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers
  • Ensure that he/she is available to work in shifts and flexible with overall coverage for technical support to include weekends
  • Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue
  • ·Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability
  • Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues

Job Requirements

  • Bachelors Computer Engineering or Computer science
  • 2 to 5 years of Relevant experience
  • French or German language is highly preferable
  • Virtualization - VMWare vSphere – VCP certified or relevant work experience
  • SAN/VSAN - Good knowledge of fibre channel switches
  • Ethernet Networks
  • Fluency in advanced troubleshooting skills, methodologies and processes
  • Broad system application and IT knowledge
  • High level of Adaptability (ability to quickly learn new technologies as required)
  • Customer facing experience

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportTechnical Support Engineer 2 - VxRail