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Job Description
- 100% of his / her time is allocated to collections.
- Study all cases in the queue and come up with action plan for each case.
- Prioritize the cases in the queue and implement the collection action plan effectively and efficiently.
- Apply all collection techniques and reporting the serious problems to his / her superior.
- Follow-up (calling debtors, sending Legal Notices, meeting the debtors under the direct supervision of the Team Leader if necessary).
- Contact the customers through available contact numbers; otherwise use the technology to trace the customers
- Make filed visits effectively for all necessary cases
- Making his/ her utmost best and efforts before deciding on the returned cases.
- Ensure that all customer queries, complaints and suggestions are handled effectively and reported to his/her superior.
- Ensure the accuracy of all payments made by debtors.
Job Requirements
- Experience in banking collection
- English language
- Proficiency in using programs (MS-Office)
- Good communication skills
- Minimum 1-3 year of experience as a collection specialist
- Experience in dealing and negotiating with difficult people.
- Maximum age 38 years old.
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