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IT Service Desk Specialist - Damietta

Damietta, Egypt
Posted 4 years ago
58Applicants for2 open positions
  • 57Viewed
  • 0In Consideration
  • 19Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Primary Duties & Responsibilities:

  • Take calls/tickets during high volume periods.
  • Manage incidents in the Service Desk system.
  • Queue Management.
  • Ensure incidents are routed to the appropriate support team.
  • Evaluate tickets for Trending.
  • Draft Knowledge Base Articles personally or work with engineering leaders for repeat issues.
  • Compile comprehensive and accurate reporting of all resource usage, including project tracking, incident tracking and resolution, status, and management.
  • Provide users with (IT) services through a service desk function.
  • Other duties as assigned.

Job Requirements

Specifications:

  • Bachelor’s degree in Information Services/Computer science.
  • Experience: from 1 – 2 years.

Required Skills:

  • Must have the ability to work well with people from many different disciplines with varying degrees of technical experience.

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JobsCustomer Service/SupportIT Service Desk Specialist - Damietta