Job Details
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Job Description
- Take ownership of support issues, be proactive and seek closure ensuring all relevant support procedures are followed.
- Escalation of more complex calls to the relevant support team member.
- Log all communication on the ticketing system and maintain full documentation
- Inventory, manage and track organizational IT assets & devices
- Unboxing, Testing, Labeling and Installation of new devices (Computer. Laptops, scanners, network printers etc) in line with defined procedures.
- Maintain a log of any software or hardware problems detected
- Arrange for external technical support where problems cannot be resolved in house
- Perform any other reasonable duties consistent with the role as required
Job Requirements
Education:
- B.Sc., Computer Science or Electronics & Communication Engineering
Years of Experience:
- 1-2 years of experience
Skills:
- Oral and written fluency in English
- Microsoft office
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