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Job Description
- Stay informed and up-to-date on technological advancements.
- Meet with department heads and others on a weekly, monthly or quarterly basis to give updates and request support when needed. When problems need to be resolved, meet more frequently as needed to return systems to their properly functioning order.
- Participate in staffing actions and decisions, including recruitment, hiring, supervising and training new hires.
- Supported Pre-sales activities , in terms of estimation of efforts/time/cost and created/presented sales presentations.
- Coached functional/technical teams on the implementation process/procedure for our ADM solutions, in order to improve their skill matrix.
- Provided advice on technical choices as well as various approaches for implementation of ADM Solutions, while adapting functional application processes, adhering to the implementation best practices
- Elicited the business requirements of the organization and analyzed suitability of same with the existing functionalities to create corrective measure for those features not adhering to the requirements.
- The Managed Services Engineer works under the direction of the Managed Services Director and will support our clients and internal operations.
- This position is responsible for exceeding established SLAs, providing world class customer service and technical support, and managing service requests through our ticketing system.
- Accountability and proactive communications as it relates to all position responsibilities required.
Job Requirements
Required
- Bachelor’s degree or equivalent experience
- Four or more years in an IT management position
- Understanding of IT infrastructure and security
- Excellent organizational skill
- One or more years of incident management experience
Preferred
- Relevant certifications in security and technology
- Experience working on Odoo Application
