People Operations Specialist

About the role

The role holder will be responsible for the below :

Payroll:

• Management oversight of the payroll process with Payroll Vendor
• Liaising with the Payroll team and Finance on any major changes to the KSA payroll
• Responsible for day to day relationships with payroll providers where applicable
• Responsible for all internal and external payroll queries/issues and escalation to related team leads if required
• Reconciliation of payroll & benefit data
• Provision of final monthly payments figures to Finance departments and benefit providers
• Documents and reviews payroll procedures and ensures they are adhered to
• Reviews existing payroll and benefits processes and improve the processes where required
• Escalates issues to line management where required
• Demonstrate the ability to use People Operations systems to ensure customers receive accurate and timely information
• Promotes the use of on-line tools and assists the colleague is accessing and using these systems
• Reviews existing People Operations processes and implements continuous improvements and best practices where required
• Adheres to all regulatory and labour law requirements where required
• Provide other administrative support as required
• Responsible for operations files, documentation and archiving

Benefits:

• Management oversight of benefit administration
• Management of all benefit renewals in conjunction with KSA People team and procurement
• Responsible for day to day relationships with benefits providers and colleagues
• Responsible along with People team for implementation of all benefit related legislative changes by statutory deadlines

Data/HR Databases:

• Ensures that all data received is accurate before processing
• Ensures that all data requests are processed in the appropriate database/system or passed on/back to the relevant individual/area
• Responsible for the integrity of the HR, payroll & benefit data held within the HR databases
• Ensures all information is passed on to the payroll accurately and on time either via the appropriate system or the agreed paperwork/manual solution
• Liaise and coordinate all necessary related information to internal teams and external agencies where required
• Runs system generated reports to provide information when requested
• Run system generated reports to validate data entry

Administration:

• Ensures all aspects of assigned transactions are processed and handled in a timely and accurate manner including but not restricted to:
  1. Employee life cycle change documentation
  2. Statutory leave administration
  3. Exit process documentation
• Provide expert colleague service to both internal and external customers
• Handle calls and or written requests received from colleagues regarding policies and procedures by accessing various systems to obtain needed information
• Accurately documenting all colleague interactions, both internal and external using available Case Management tools
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