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Job Description
- Help desk agent (solve daily issues for normal users (Internet, network share, printers, scanners, office application…).
- Diagnose hardware and software problems, and replace defective components.
- Establish, build & maintain the company’s’ data networks (Computer Network, Telephone network, Security systems network (Access control, Surveillance systems…).
- Install data network cables (computer, Telephone & Security networks).
- Maintain an inventory of parts for emergency repairs.
- Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
- Work with a Copper and fiber cables. (CAT5, CAT5e, CAT6, fiber)
- Terminate and test UTP cables.
- Make installation, racking and stacking for equipment like (switches, routers, UPSs, Indoor/outdoor cameras, etc…)
- Install cables runs, patch panels and cress connects.
- Work With patch panel , trunks, ducts, flex pipe
Job Requirements
- Bachelor’s Degree.
- 1 to 3 years of relevant work experience in the Information Technology area.
- Proficiency in computer and printer hardware.
- Ability to follow technical procedures accurately.
- Ability to work under pressure and meet deadlines.
- Ability to work as a member of a diverse team.
- Ability to work within industrial facilities.
- Strong interpersonal skills.
- Willingness to adapt and innovate in all areas of technology
- Technical reporting skills.
- CCNA & MSCE is preferred.
- Must have experience with the following equipment (Tester , Avo meters, Soldering Irons & Stations)
- Knowledge of basic electricity related to telecommunications (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC).
- Solid experience with desktop, monitor and printer motherboard hardware using hot air equipment.
- Must have experience with CCTV Camera installation and implantation