Job Details
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Job Description
The ideal candidate will be part of the Shared Cloud FCPv1 operations team who is fully responsible to perform operations for customers business critical applications hosted on Flexible Computing Premium solutions (French and international customers). Within this team and based on your senior technical level, your main missions are:
- Technical support provided to the team members
- Coaching to leverage the skills of the team members
- Develop a deep knowledge of the most sensitive customers solutions to become a technical operation owner for all run activities / main point of contact for sensitive customers for the run phase in relationship with SDM, IT CSMs and implementation teams
- Main point of contact to embed new types of activities within the team
- Handle changes and incidents for FCPv1 customers
- Develop and update a knowledge base for the team
- Perform on a regular basis some technical operations during non-business hours or on-calls.
- You participate to workgroups for sake of continuous service improvement.
Job Requirements
- Bachelor degree in Information Technology or any relevant field
- 2-5 years of related experience required
- Fluency in French and English
Technical Experience in:
- System administration: Linux, Microsoft
- Applications : PHP, Apache, tomcat, Jboss, customer application integration
- Database management : oracle, mysql, ms sqlserver
- Network/Security : TCP/IP, VPN, LoadBalancer (Big IPs / ZTM), Reverse Proxy
- Services : Networker and Avamar back up
