Browse Jobs
For Employers
Post JobLog inGet Started

Training Specialist

Maadi, Cairo
Posted 4 years ago
134Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Key Responsibilities:

  • Following up that the training plan is being implemented smoothly; including the training rooms capacity follow up, material related follow up
  • Tracking the training equipment and tools.
  • Responsible for controlling all training performance targets and for improving failed metrics if any.
  • Responsible for the Users technical activation and deactivation and handles all escalations related to them
  • Tracking and analyzing the training evaluations for both soft skills and product knowledge
  • Ensure the effective delivery of training courses, programs, and sessions
  • Planning and implementing all training surveys to identify areas of improvement and provide trainees feedback.
  • Coordinate with the WFM team to publish the weekly training schedule.
  • Coordinate with the WFM to arrange transportation (Bus Capacity & Door to door)
  • Designing required training courses programs or sessions according to staff knowledge and skills
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, exercise, role play, and computer-based training.
  • Ensure that all training manuals, materials, references, and libraries are always updated.
  • Maintain records/reports and prepare statistical reports to evaluate performance and monitor progress
  • Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects.
  • Communicates regularly with operations to assess agents needing training and delivering required new and refresher classes personally or through available trainers
  • Review the performance of trainers and coaches their results and gives them direction for ongoing performance improvement

People Management:

  • Responsible for the technical development of all training executives and senior executives.
  • Oversee all the activities of our own team to ensure high-performance levels and efficient implementation.
  • Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
  • Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives

Job Requirements

  • 3-4 years of overall business expertise in call center industry
  • A minimum of 2 years as a trainer and/or Senior trainer
  • Proven work experience in the training field
  • Arabic is mandatory
  • Proficiency in English
  • Bachelor's degree preferably in Business Administration, Commerce.

Featured Jobs

Similar Jobs

Search other opportunities
JobsTraining/InstructorTraining Specialist