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Job Description
- You will be responsible for providing remote technical support for clients who have critical response time requirements for their business systems. You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access, and escalate problems when appropriate.
- Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution with business analysis and development team..
- Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
- Clear understanding of software development life-cycle, methodologies and documentation standards
- Maintain ongoing communication with end-users, business analysts, QA team, and development team on reported issues
- Coordinate, Review and respond to system audit alerts in a timely manner
- Ability to write, modify, and execute SQL queries for SQL Server
- Configuration of local machines to clone client's production environment for troubleshooting reported issues
- Design and support application reports
- Read and recognize the function of SQL queries to perform troubleshooting related to application changes and releases
- Support customers via chat, phone, email or ticketing system.
- Basic troubleshooting of Software/Application issues
- Handle high level application usage or How-to questions
Job Requirements
- Fluent English is a MUST
- University degree in Software/Computer Engineering, Computer Sciences, or related field or previous experience in technical support role
- HTML/CSS Basic Knowledge
JavaScript Basic Knowledge
Java Basic Knowledge - Ability to read and understand job-related materials such as instructions, specifications, references and manuals
- Ability to work with demanding users in a fast paced environment
Preferred skills:
- REST API
- HTTP Requests
- Maven
- CMD commands
- FTP
- Git version control
