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Job Description
- This is an exciting opportunity to lead the Courier Operations Vertical within Country Operations team.
- Reporting to the Egypt General Manager, you will be responsible to deliver business growth, platform quality, experience and attractiveness for our partners.
- You will do this by delivering business insights via analytics, driving process optimization, partnering on product innovation, enhancing operational efficiency and effectiveness and building scalable processes and capabilities to address the next leg of the Egypt growth strategy.
- You'll partner closely with the local operations and central functional teams on local insights, process mapping and project planning.
- We're looking for a true all-star who can define and set strategy and structure while digging into details and connecting the dots - working closely to build an operational cadence with various Central and Country Teams.
- You'll come with a track record of building teams and systems tied directly to the top and bottom-line results of the organization, ideally with demonstrated proficiency in discovering and designing processes for scale.
Job Responsibilities
- Set vision, strategy and ope-rationalize for the vertical within Country Operations.
- Align vision and plans with Central Operations
- Deliver a national plan to acquire, retain and engage delivery partners via scalable and sustainable channels across all our cities.
- Forge external and internal partnerships to explore new modalities and leverage existing platform synergies.
- Deliver superior on-boarding and life cycle engagement experience to ensure our partners ecosystem has a unique value proposition and is a source of strategic competitive advantage.
- Work closely with multiple internal cross-functional stakeholders to leverage delivery capabilities, articulate insights, align on shared objectives.
- Provide inputs to the overall business strategy; identifying actionable insights basis advanced data analytics
- Effectively navigate a matrix-ed environment with local operations, product, marketing, strategy, finance and other senior leadership.
Job Requirements
- Financial or Business-related qualification
- 4+ years of experience in operations management, management consulting, strategy work or related experience, in a large business or a growing a startup, also experience in an smart transportation is an asset
- Data-driven decision-making mentality and sound business acumen through analytical thinking to assess process performance and financial viability
- Proven stakeholder and project management experience
- Hands-on experience with data. Excel modelling skills necessary, proficiency in SQL a plus.
- Strong written and verbal communication skills
- Self-starting: Ability to work independently, high adaptability to change and the ability to execute quickly.
- Curious and eager to learn: You are interested in all things and can build up skills and knowledge very fast to become a recognized subject matter expert amongst your peers
- Communication skills, emotional intelligence and leadership capabilities are key in a fast-paced environment, including a diverse set of stakeholders all over the world.
