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Job Description
- Visit customers for relationship building and issue resolution.
- Capitalise opportunities to educate customers on the benefits of DHL’s value added offerings. Eg shipment insurance and the importance of blanket insurance coverage to customers for peace of mind at reasonable rates.
- Handle complaints and claims and ensure prompt and effective resolutions to meet customers’ expectations
- Handle processing of insurance for high value shipments referred by Customer Service agents as per Risk Management procedure and process.
- Handle all incoming and outgoing remote booking requests in accordance with Global Remote Booking Procedures “GRBP”
- Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies
- Handle complaints and claims and ensure prompt and effective resolutions to meet customers’ expectations
Job Requirements
- Fluent English is a must.
- Good Communication Skills.
- Cairo Residence.
- 2-4 years of experience.
