Quality Assurance & Compliance Manager (E-Payment)

Job Objective:

• Achieve organization’s compliance with all related International standards, Rules, Regulations and laws.

Job Responsibilities:

• Achieve organization’s compliance with all related International standards, Rules, Regulations and laws.

Job Duties

• Planning, organizing, directing, and controlling the auditing and monitoring function for the company.
• Identify risk to which the company is exposed or can realistically be expected to be exposed.
• Examine and evaluate of the adequacy and effectiveness of the internal control system.
• Ensure compliance with relevant payment scheme rules (Visa, MC, DC and UPI)
• Ensure that each function has fit-for-purpose policies and procedures that ensure compliance with laws, regulations and payment scheme operating regulations and standards to ensure high quality customer service, data security and other business imperatives.
• Achieves Compliance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans;
• Conduct internal audits for all company departments according to standards, rules and regulations.
• Risk and control committee member.
• Responsible for customer complain handling and ensuring that the proper corrective actions were taken to prevent repeat-ability of non-compliance.
• Evaluates the performance and monitor the achievement of the KPIs, targets and objectives.
• Use the Statistical process control tools to analyze the data and recommends for actions according to the findings of the analysis.
• Implementing production, productivity, quality, and customer-service .standards, identifying and resolving problems; completing audits; determining system improvements; implementing changes.
• Responsible Monitor, Implementing and improving the calibration programs.
• Recommends changes-in procedures, standards, test methods and equipment to improve quality.
• Create, manage and verify the conformity of all documents regarding the quality system.
• Research, train, and assist in compliance with Government, third party, and customer requirements and compliance with Good Manufacturing Practices.
• Assists in managing, maintaining documentation, testing, and final release of in-process hold and rework products as well as final release of finish good products for shipments
• Contributes the training department on defining the training needs for employees.
• Trains QA employees and plant employees on Quality Policy.
• Issues reports to board.
• Support, and comply with all quality management systems, continuous improvement programs, food safety, employee safety, preventative maintenance programs.
• Follow all company policies and procedures.