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Avaya Engineer

Summit Technology Solutions
Katameya, Cairo
Posted 4 years ago
13Applicants for1 open position
  • 3Viewed
  • 0In Consideration
  • 2Not Selected
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Job Details

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Job Description

Implement and support Avaya UC, Contact Center Solutions and applications like WFO, develop the integration with customer’s business applications and required customization related to Avaya bundled applications.

Key Accountabilities:

  • Assists the Contact Center Team Leader in his technology research with specific and detailed guidance.
  • Updates the Contact Center Team Leader on the progress of work assigned and prepares and submits weekly progress reports.
  • Guides, directs, and support the newly hired Contact Centers engineers, and involve them in the running projects to provide Implementation for IP Telephony solutions, Contact Center, and Help Desk applications based on the detailed customer’s requirements.
  • Responsible for the successful completion of the assigned tasks on time according to projects plans, keeping the assigned projects revenue collection on time.
  • Gathers customers’ requirements during project-analysis-phase, prepares a requirements document, get the document reviewed and approved by the Contact Center Solutions Manager before submission to the customer.
  • Prepares a Design-document according to the requirements analysis done, get the document reviewed and approved by the Contact Centers Solutions Manager before submission to the customer.
  • Undertakes the implementation, installation, and customization activities for customer projects as per assignment and guidance from the Contact Centers solutions Manager.
  • Undertakes the activities of integration between the Contact Center Applications and customers’ business applications based on detailed customer’s requirements.
  • Develops testing applications and undertakes the actual testing activities as per Customers’ requirements and according to standard policies which has been set and communicated by the Contact Centers Solutions Manager, and prepares and submits the required testing reports.
  • Provides the required technical support during the pre-sales phase aiming at having strong technical offerings, through gathering proper customer requirements, the preparation of high-quality technical proposals, correct estimation of the required professional services, accurate definition of project scope of work, conducting professional technical presentations, and others.
  • Completes personal professional certification and product authorization according to the training programs available through the vendors, on time according to the plans set by the Contact Center Team Leader.
  • Support Salesforce by pushing and raising the need for various Contact Center related applications inside the current account during the execution of running projects, and throughout the warranty and support period.
  • Prepares the Technical Documentation for his area and submits to the contact centers Engineer for review and approval.
  • Participates in knowledge sharing process through enriching the knowledge base system with the encountered technical incidents resolutions.
  • Responsible for knowledge transfer to other team members of any related field experience and any training taken through training programs organized by the company.

Job Requirements

Required platforms coverage

  • Avaya UC
  • Avaya aura contact center
  • Avaya WFO

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JobsIT/Software DevelopmentAvaya Engineer