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Job Description
Egypt - IS Associate
Purpose of the Job
- The IS Administrator is an Information Technology professional whose main objective is to be accountable for Coptic Orphans' Technology Solution Design, Implementation, and maintenance. With solid experience in System Administration, the incumbent's functions include: acting as 1st level support issues and inquiries; keeping track of the systems architecture design; ensuring Coptic Orphans' systems availability, reliability, scalability, and security.
Essential Functions and Responsibilities
- Analyze, design and implement all needed systems' automation to ensure that users are able to do their system-related responsibilities with minimum effort and time.
- Ensure data consistency between both sides of the business: "Children & Families (Egypt Office) / Donors & Sponsors (Other Offices)".
- Ensure that the System is satisfying the needs of all organizational departments.
- Act as 1st level support for issues and inquiries coming from internal and external customers.
- Performs the troubleshooting as required, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Responsible for implementing needed modifications and design changes requested for the current system's functionalities.
- Ensures high availability and acceptable levels of performance of mission-critical systems.
- Keep track of the system architecture design and ensure design compatibility.
- Perform proactive system monitoring to identify any performance and/or data consistency issues.
Supervisory Responsibilities
- None
Job Requirements
Knowledge and Skills
- Bachelor's degree in computer engineering, computer science, information systems management or related fields.
- 1-3 years of related, professional experience.
- Strong experience in complex system design, implementation, and security.
- Strong CRM system administration and design capabilities with excellent troubleshooting skills required, Salesforce CRM experience is a plus.
- Strong Database administrator experience.
- Strong knowledge about the Object-Oriented systems and its relational design.
- Good experience Object-Oriented Programming. (Java & JavaScript programming experience is a plus).
- Excellent knowledge of Data Analysis and Data Visualization.
- Ability to identify and solve problems, complete tasks in a timely manner.
- Ability to gather, analyze and present information and numerical data effectively and a demonstrated, high level of accuracy and thoroughness in all duties.
- Ability to guide less experienced colleagues and mentor them.
- Ability to lead projects and coordinate/utilize the internal resource and external vendor to ensure project success and smooth delivery.
- An eye for detail is a must.
