Operations Manager

We are looking for an Operations Manager to lead and manage a team of Restaurant Managers/Supervisors, responsible for all aspects of the day-to-day running of restaurants including Sales, Customer Service, quality control, operations, Staff Development, training, provide effective line-management and human resources, Ultimately, the candidate will lead the Company’s operational excellence.

Responsibilities:

• Demonstrate leadership in managing and motivation.
• Ensure that upon the new restaurant opening, the productivity and quality remain at high standards and that costs are acceptable by planning the resources in an optimum manner.
• Accountable for coaching and training managers with appropriate skills and product knowledge to execute the highest standard and growth.
• Ensure all new employees in the department receive an induction training program.
• Improve performance by motivation and monitoring staff continuously and investigate and resolve complaints concerning food quality and services,
• Help and train advance management skills and responsible for scheduling and rolling training programs for all restaurants,
• Manage and oversee the new projects, equipment, replacement, test programs and vendor relations.
• Stay ahead of the operations through restaurant visits per company policy and evaluate restaurant practice against company standards.
• Supervise quality control and quantities for preparation to minimize wastage, perform frequent checks to ensure consistent high of preparation and services,
• Comply with all health and safety regulations, staff training and development as required and keep records for health inspectors
• Estimate the food consumption of each restaurant, review orders made from a central store.
• Provide reports on the performance progress against the plans and budget.