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Job Description
- Take inbound calls for prospective customers, handle customer inquiries in a courteous and professional manner while providing the highest level of customer service.
- Provide responsive and competent telephone support to customers in the areas of problem-solving and handling customer inquiries.
- Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
- Provide responsive and competent customer support within a call center environment.
- Ensure that all customer issues are resolved at the first instance.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- work for exceptional customer experience, resulting in high customer satisfaction scores.
- Deliver and exceed customer-specified service levels for handle time.
- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
- Track, document and retrieve information in call tracking database
Job Requirements
- Flexible with rotational shifts.
- Skill in providing an exceptional customer experience.
- Skill in verbal and written communication to analyze, interpret and address customer needs.
- Ability to work in a time-critical environment.
- Ability to navigate a computerized data entry system or other relevant systems
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Ability and willingness to provide pre-sales support.
- Ability to promote and sell products or services.
- Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
- Basic knowledge on HTML, CSS and web development
