Customer Success Manager in Jeddah, Saudi Arabia

Philips - Jeddah ,Saudi Arabia

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Experience Needed:
More than 6 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job

You are responsible for

  • Facilitate the design and definition of customer success criteria in presales & throughout the customer lifecycle as their desired outcomes evolve
  • Driving project improvement outcome/change management with subject matter expertise, based on customer performance measures
  • Driving and/or the leadership of ensuring successful product adoption and optimization during and after solution implementation/delivery, aligning people and process with the technology
  • Lead & deliver regular (frequency defined by solution/customer contract) review meetings to share improvement project achievement and customer ROI generated
  • Leads improvement projects/programs where managing teams of Philips or 3rd party project teams may be required
  • Forecast & track customer health, escalate risks & maintain proactive communication
  • Manage customer success interactions, health and related insights for each assigned customer account
  • Generate proof point evidence to enable peer to peer advocacy
  • Manage communication of overall clinical/operational/financial improvement programs
  • Provide leads for upsell and cross sell opportunities that help solve customer problems
Job Requirements

An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.

To succeed in this role, you should have the following skills and experience

  • University Degree in Engineering or Business
  • At least 6 years of experience in similar role
  • Excellent communication skills in English
  • Good command of MS office applications is needed
  • Top notch problem solving skills along with customer oriented mindset
  • Self-motivated with proven leadership ability
  • Saudi National Preferred
About this Company

Koninklijke Philips N.V. is a Dutch multinational technology company headquartered in Amsterdam currently focused in the area of healthcare and lighting. It was founded in Eindhoven in 1891 by Gerard Philips and his father Frederik, with their first products being light bulbs

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