Account Manager
Sahl Pay -
6th of October, GizaPosted 4 years ago41Applicants for1 open position
- 41Viewed
- 13In Consideration
- 28Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
About Job
As a Key Account Manager, you will be a part of the Operations Team based on 6th of October, Giza. Reporting the Operations Manager, you will be responsible as a key contact person with our clients to capture, moderate, develop, and maintain our relationship with our clients.
Responsibilities
- Representing Egypt Pay as main point of contact to the clients.
- Involving the main stakeholders in the planning phases for new projects, updates on implementations and progress of ongoing operational metrics.
- Strengthening the client relationship through direct communications.
- Maintaining and promoting Egypt Pay high quality standards.
- Developing awareness to client for all Egypt Pay products and service availability.
- Supporting Customer Service Team to resolve client related issues.
- Ensure fulfillment of Egypt Pay strategic objectives and KPI’s with the Client.
- Conducting client satisfaction surveys to identify performance gaps and or opportunities.
- Monitoring and reporting on product issues.
- Maintain the client capture strategy for each project and ongoing operations.
- Implementing and developing the account plan.
Work Conditions
- 8 working hours
- 5 working days
- 70% out of office
- 50% traveling
Benefits
- Medical & social insurance
- Transportation allowance
Job Requirements
Background
- A Bachelor’s degree in a relevant field.
- Minimum of 3-7 years.
- Previous work experience in Project management, Account Management, Retail, Govermental affaires is a plus.
Skills
- Proficiency in both spoken & written of Arabic & English language is required.
- Excellent understanding of the client's organization, culture, vision, behavior, and processes.
- Excellent customer service skills and mindset.
- Excellent people & communication (verbal & written) skills.
- Excellent organizational, task management, and administration skills.
- Very good analytical and problem-solving mindset.
- Very good knowledge of Google Drive, Docs. Sheets.
- Very good knowledge of MS Office.
- Tech-savvy.
