Assistant Field Services Manager

NCR Corporation - Giza

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Experience Needed:
More than 5 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Analyzes the territory’s performance and develops strategies for improving service
  • Combines working knowledge of technical/professional principles and concepts with in depth knowledge of team objectives
  • Ensures the quality and service of self and others
  • Improves process efficiencies in support of area objectives
  • Develops customer relationships Area Management
  • Analyzes the territory’s performance and helps develops strategies for improving service
  • Develops customer relationships
  • Advises customers of service delivery standards
  • Provides service account management for Tier III customers
  • Responds to escalated issues
  • Pursues revenue opportunities through additional maintenance contracts and ancillary services
  • Manages expenses, inventory, time and material processes
  • Assists in developing and maintaining working relations with key customers in designated territory
  • Develops relationships and interact with internal customers.
  • Monitors SLA performance against target for territory.
  • Manages his/her teams performance and activities
Job Requirements
  • 4 years college degree or equivalent Formal vocational or technical training/ certification
  • 5+ years of related experience
  • Active Coordination
  • Data Interpretation
  • Performance Coaching
  • Service & Solution Knowledge
  • Quality Orientation
About this Company

At NCR, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it’s the way to meet consumers in every moment and transform transactions into meaningful... (More)

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