Job Details
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Job Description
- Communicate with customers and partners to drive their issues to successful solutions.
- Collaborate with peers and other teams in appropriate ways to assist in customer experience.
- Deal with Mission Critical and “Follow The Sun” situations
- Solve complex level of problems, involving broad product and technology knowledge
- Identify and work to improve existing processes and workflow.
- Continuous development of technical, functional and professional knowledge
- Educate both customers and peers on areas of specialization, through blog articles, training courses and workshop engagements etc.
- Use complex and specialized tools and approaches to troubleshoot deep technical issues
- Participate in occasional 24x7 coverage models
Job Requirements
Key Success Criteria:
- Excellent Team player and Collaborator
- Continuous personal growth and development
- Strong ownership of customer issues
Knowledge, Skills and Essential Experience:
- Microsoft Dynamics CRM or PowerApps/Flow Experience, or a Developer focused background would be beneficial but not essential.
- In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
- Ability to take Technical Leadership in one specific product or area of business processes.
- Communication skills in international environment
- Mandatory fluent English language - Spoken and Written
- Knowledge of other European languages a plus
