Job Details
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Job Description
- Call and reply to customer to confirm orders / complete information or to respond to their requests and complete customer information
- Reply to all the customers on Facebook (comments/issues/messages)
- Reply to all inbound calls and respond to customer requirements and requests
- Reply to all live chat users (Even through a mobile application)
- Reply and follow up daily on our main emails and unfulfilled requests(in-case there was no reply within 24 hours)
- Follow up with Vendor / Customers ( Tickets / orders / requests )
- Re-call customer to collect missing/required information, Report back to Vendor
- Communicate with the logistics team to make sure of delivery status
- Handle all Returned requests with both Customer / Logistics team
- Track all customer orders and make sure they are delivered or returned
- Track tasks that have been made from Online customer support or vendor specialist
- Handle customer complaints
Job Requirements
- Female applicants only (all Male applicants will be declined)
- Candidate must have an experience with an eCommerce / Internet Online company.(applicants without an Online or E-commerce company experience will be declined)
- Giza or Cairo only ( Maadi, Masr Elgediada, Nasr City, New Cairo and further areas not around Dokki will be declined
- Good Communication Skills
- Good knowledge of using Microsoft Products “Word, Excel”
- Helper or Achiever Personality type
- English and Arabic is a must
- Able to handle Customers
