Senior Technical Support Engineer

Quality Technology -
Cairo, EgyptPosted 4 years ago

32Applicants for2 open positions

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Responsible for implementation and support of Avaya contact center & UC products including infrastructure, H/W installation, system configuration, IVR, call routing, LAN, Wireless LAN, Data Center Networking, Wide Area Network (WAN) and Security Firewalls.

Strong experience & hands-on in IP telephony, UC and contact center, preferably with Avaya or Cisco products.
Good knowledge of operation and support of routers, switches & wireless including troubleshooting Skills.
Preferably, good knowledge and hands on experience on Fortigate Firewall.
Strong troubleshooting skills.
Strong skills to prepare the High level documents and Low Level documents.
Strong written and oral communication skills.
Bachelor’s Degree in Computer or telecommunications engineering.