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Software Technical Support

Silicon21
Nasr City, Cairo
Posted 4 years ago
30Applicants for1 open position
  • 23Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Responsible for developing a working technical solution based on the theoretical design defined by the Business Consultant and in line with the business case.
  • Participate in meetings with current and potential customers and act as an expert in the field of industrial printing solution (printing hardware, software applications).
  • To provide technical expertise on Canon Office Printing/Scanning solutions and supporting IT technologies during the presales scoping, analysis, design and implementation project phase.
  • Deliver and support the implementation of the Office Printing/Scanning solutions.
  • Provide training to customer staff (operators and maintenance staff)
  • Diagnose, find solutions and carry out an intervention.
  • Establish positive relationship to optimize customer satisfaction and loyalty
  • Continually improve required knowledge & skills set (personal, technical and commercial) for on-going contribution to the Office Printing/Scanning business.

Job Requirements

Qualifications:

  • Basic knowledge of MS Windows Server (2003, 2008, 2012), MS Windows SQL Server, MS client OS (MS Windows 7, 8, 10). Expert knowledge in any one of the mentioned S/W is a plus.
  • Basic knowledge of Active Directory/LDAP
  • Basic knowledge of Networking and network infrastructure knowledge
  • Knowledge of Windows, Apple and other OS systems is a plus

Education Major:

  • Computer Science.

Compensations:

  • Basic Salary, social insurance & medical insurance (Optional)

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