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Customer Security Director

Ericsson
Riyadh, Saudi Arabia
Posted 4 years ago
24People have clicked1 open position
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Job Details

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Job Description

Role description

The Customer Security Director (CSD) is a dedicated Business Partner and Senior Advisor to the GCU / CU Head and their Sales and Delivery teams, as well as a single point of contact toward the Customer for all matters related to Security.

The CSD delivers value through their in-depth understanding of:

  • The Customer and their: business environment, security-related concerns, requirements and reasons they issue these requirements (threat landscape, regulatory compliance, contractual requirements with their Customers, etc.);
  • Ericsson and our portfolio, the solutions we are delivering for the Customer, internal strategies, steering documents, processes, methods, tools, models and ways of working; the organization and governance of Security within Ericsson;
  • The contract(s) and agreement(s) between Ericsson and our Customer, outlining the agreed terms, conditions and requirements related to Security.

Responsibility

As a customer-facing role for designated key accounts, the Customer Security Director serves as the single point of contact between the Customer and Ericsson for all matters related to the Security of the solution or services proposed or provided by Ericsson. The CSD, ensures the Customer's Security concerns are identified, understood, acknowledged and addressed.

The CSD is responsible for strengthening Ericsson's capability to develop, sell and deliver solutions that efficiently and effectively meet the Customer's security needs, including:

Develop

  • Share current and emerging customer security-related requirements with key stakeholders in the BAs, MAs and GFs where new or further development should be considered.

Sell

  • Support CU/GCU business development by identifying leads and qualifying opportunities
  • Support CU/GCU close deals by highlighting how Ericsson's proposed solution enhances the Customer's Cybersecurity and Data protection posture, differentiating Ericsson from the competition; includes leading Customer discussions, providing documentation or demos
  • Coordinate and quality-assure security-related responses to RFx's and contracts. <

Job Requirements

Key interfaces for the CSD include:

  • Customer;
  • Sales team: GCU / CU Head, ACRs, CFRs, CSRs;
  • Delivery team: Customer PMs, personnel in customer projects responsible for executing the security requirements, Managed Services Chief Operational Officer (MS COO), etc.
  • Develop teams: solution experts, product security advisors, security & privacy solution SMEs;
  • Ericsson security community: Group Security Enterprise Security Directors, PSIRT, Network Security, Security SMEs and expert functions.

Your qualifications:

  • Bachelor or Master's degree in Business Administration, Engineering or Computer Sciences, with min. of 5 Years of work experience in presales/sales engagements in relevant context as well as security operational experience.
  • Subject matter expertise in the Telecoms industry and/or IoT, including proven experience working with the product security and privacy rules, as well as the ISO/IEC 27001 security controls
  • Working knowledge of security frameworks and regulations such as NIST, ISO, CSF, ISAE/SSAE SOC, HITECH, and Breach Notification.
  • Be a generalist across a number of cyber security domains
  • Highly Customer oriented with a consultative way of working
  • Great communication and presentation skills with international and Social competence will complete your profile
  • Good in English is a must and any other regional language, such as arabic, will be an asset

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