Job Details
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Job Description
Responsibilities:
- Greet and welcome clients and visitors as needed.
- Answer phone calls and redirect them when necessary.
- Schedule meetings and appointments.
- Prepare and disseminate correspondence, memos, and forms
- File and update contact information of employees, customers, suppliers and external partners.
- Receive letters, packages, etc. and distribute them.
- Support and facilitate the completion of regular reports requested by the CEO.
- Develop and maintain a filing system
- Check frequently the levels of office supplies and place appropriate orders
- Make events arrangements
- Document expenses and hand in reports
- Undertake occasional receptionist duties
- Organize the office layout and order stationery and equipment
- Maintain the office condition and arrange necessary repairs
- Partner with HR to organize and maintain office policies as necessary.
- Liaise with facility management vendors and service providers.
- Assist in the onboarding process for new hires and address employees queries regarding office management issues (Stationery, Hardware, office supplies, etc)
- Manage all related office requests for the C.E.O.
CRM Responsibilities:
- Supports the Sales Team in supporting clients’ inquiries of services
- Update CRM System Daily (Edit, Save Or Check frequently)
- Maintain and update sales and customer records
- Maintaining customers' and properties' database.
- Receive clients’ services complaints and direct the problem to the concerned departments.
- Coordinate with the sales & the finance department on clients’ payment dues, outstanding, collections & legal actions.
- Follow up on clients’ payment dues & collections.
- Work on closing open clients’ financial dues & legal status (through executing collection & taking legal actions).
- Document complaints and create a client database after identifying the details of complaints.
- Develop weekly/monthly sales reports.
- Review contracts between the company and brokers.
Job Requirements
- A BSc degree is a must.
- 2 - 4 years of experience as a receptionist, Front Office Representative or similar role.
- Proficiency in Microsoft Office Suite.
- Professional attitude and appearance.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Excellent command of English and Arabic Languages is a must.
- Excellent Communication Skills.