Workforce Scheduling Specialist
Intelcia -
Abu Rawash, GizaPosted 4 years ago17Applicants for1 open position
- 17Viewed
- 3In Consideration
- 0Not Selected
Job Details
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Job Description
- Ensure schedules are generated on a regular basis to maximize efficiency of resources
- Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.
- Provide and maintain Intra-day Performance reports
- Ensure data integrity within WFM system
- Capture, store and report on historical statistics
- Provide and create New Hire and Department Shift Bids
- Collaborate with multiple VCI staff to identify scheduling requirements.
- Establish and maintain communication channels to ensure scheduling and resources are met.
- Provide various WFM Presentations such as New Hire Presentation and Department Quarterly Reviews
Job Requirements
- Call center experience
- Ability to work nights and weekends as needed
- 1-2 year of relevant working experience in a call center
- Previous Genesys and/or eWFM (Aspect) experience preferred
