Job Details
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Job Description
Main responsibilities
- Set, evolve and oversee the running, growth and sustainability of Osana family wellness’ operational structure and development.
- Manage, support and coach the staff team, including staff development, performance monitoring and appraisals.
- Ensure that the center is safe and presentable (oversee and identify regular and emergency maintenance; plumbing, electrics, paintwork, ac’s, heaters, cafe equipment etc and liaise with Head of Maintenance)
- Oversee Events & Cafe Managers to ensure events, workshops, retreats and parties are well organised and correctly scheduled throughout the year.
- Oversee housekeeping staff
- Assist in coordinating Special Events such as the weekly Farmer’s Market, Summer School, off-site events etc
- Gain personal knowledge of and participate in all the studio’s services, programs, and products.
- Feedback to the directors via a weekly OpsMan meeting
- Translate between directors and staff members
- Organise and chair weekly OpsMan Meeting and set agenda the week before
Front of House
- Oversee and coordinate with the Front Desk supervisor to maintain smooth operations.
- Come up with and implement systems of communication to ensure all staff members are kept up to date.
- Coordinate staff holidays
- Assisting with complaints, significant events, queries and feedback
Boutique
- Be familiar with all boutique supplies, source new suppliers, ensure stock control is accurate in conjunction with stores
- Oversee stair and cabinet displays
Cafe
- Liaise with cafe manager to ensure staff rota is organised, maintained and adjusted when necessary to account for quiet times, holidays and special event days
- Oversee cafe manager and coordinate with him/her to keep menu updated, come up with new ideas and maintain a high standard of production.
- Oversee equipment maintenance
- Oversee supplies ordering and if necessary liaise with suppliers and stores
- Overview of Cafe financial report (sent by Financial Controller) to directors
Garden
- Ensure gardener keeps to watering and maintenance schedule
- Any required maintenance requiring garden closure is scheduled during Osana planned holidays and advised in good time
- Children’s play equipment is always safe and that sandpit maintained.
- Oversee plantings and trimmings in liaison with our landscaper
Housekeeping
- Liaise with Cleaner’s Supervisor
- Ensure rota is organised, maintained and adjusted when necessary
- Oversee supplies ordering in conjunction with stores
- Stock control of towels and other items. Monthly reporting on inventory
- Ensure equipment is available in the correct studios for classes
- Oversee pest control company
Job Requirements
Skills & Experience:
- Knowledge of and passionate about yoga and the wellness industry (but also enjoys a good time!)
- Must feel comfortable around children and babies.
- You are responsible and never late!
- You like to wear athletic clothing to work.
- Min of 10+ year experience within a customer service/ client facing role - prior experience within a yoga center/ well-being environment a plus.
- Proficient in Microsoft Office Suite and the Google Suite of Applications (cloud based)
- Experience of working with databases/ in-house programs, MindBodyOnline an advantage!
- Excellent verbal and written communication skills: Preference will be given to fluent English (written and spoken) and Arabic (spoken).
- Strong interpersonal skills with ability to engage with clients in a professional manner as well as children in a playful and caring manner.
