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Job Description
What You'll Do
- Own successful customer delivery, quality and realization of customer outcomes
- Manage delivery risks, issues, escalations and fine-tune project and program execution
- Align and scale customer experience delivery resources to enable business priorities.
- Responsible for executing upon customer contract to achieve customer objectives
- Drive workload utilization of delivery resources through appropriate skillset mapping and customer alignment
- Own demand and capacity management to ensure a successful customer delivery
- Identify opportunities for portfolio delivery expansion and efficiency gains.
- Promote and drive global delivery through CX Centers
Job Requirements
Who You Are
- You have 10+ years of experience within service delivery
- You main responsibilities include customer satisfaction and internal coordination
